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Privacy Policy

Junious Digital Laboratories, LLC, brand Junious Digital Labs ("JDL", "we", "us") · 1500 N Grant St, Ste R, Denver, CO 80203, USA · privacy@juniouslabs.digital · Last updated: October 30, 2026

This policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices you have. It covers everything JDL operates: our websites (juniouslabs.digital, getjunious.com and related JDL domains), our business email and newsletter, our phone lines and AI receptionist, SMS messaging, our managed IT and consulting services, and the software products we build and host (JuniFi, JuniVoice, CalmSoul, and websites and applications we build and host for clients). Where a product has its own privacy notice, that notice adds to this one.

1. Who we are and how to reach us

JDL is a business technology company: managed IT, business phone and internet, custom software and AI applications, and the Odoo ERP. Privacy questions, requests, or complaints: privacy@juniouslabs.digital, or by mail at the address above. We answer within 30 days.

2. Information we collect

You give us directly: name, email, phone, company, job title, business and service addresses, the content of forms, emails, chats, texts and support tickets, calendar bookings, survey answers, and, when you become a client, contract and billing details.

Phone calls (JuniVoice and our receptionist lines): your phone number (caller ID), the audio of the call, a text transcript, and an AI-generated summary. Calls are recorded; you hear a recording notice at the start of every call. Recordings, transcripts and summaries are stored in our CRM and attached to your contact record.

Text messages: your mobile number, the messages you send us, and your opt-in/opt-out status (see section 9).

Automatically, on our websites: IP address, device and browser type, pages viewed, referring page, timestamps, and cookies or similar storage for sessions, language, security, analytics and advertising measurement. Analytics: Umami (self-hosted, no cookies), Cloudflare Analytics, Microsoft Clarity and Google Analytics. Advertising measurement: Google Ads and the Meta Pixel tell us when a visit came from one of our ads and whether it led to an inquiry. Visitors in the EU/EEA, the UK and Switzerland are asked before any of these cookies are set; everyone can turn them off with Privacy choices (also in the site footer), and we treat a Global Privacy Control signal from your browser as an opt-out of advertising tags. Our product site getjunivoice.com uses only Umami.

Business contact data we did not collect from you (B2B outreach): to introduce our services to businesses we build lists of business contacts (company name, business email, business phone, address, website) from public sources such as company websites, business directories and Google Places. We use this only for business-to-business email and phone introductions, verify addresses before sending, send only to business addresses, and every message carries a one-click unsubscribe. Section 7 explains how to be removed.

Client data we handle on your behalf (managed IT, consulting, hosting): when we support your systems we may access your devices, email, networks, cloud accounts, databases and the personal information in them (your staff, customers, patients, donors, members). We act under your instructions as a processor/service provider for that data; your own privacy policy governs it, and our contract with you governs what we may do with it.

Product data:

  • JuniFi (financial dashboard / AI CFO): bank and card accounts, balances and transactions you connect through Plaid or Sequence, invoices and accounting data from Odoo, bills you declare, and the questions you ask the assistant. See section 10.
  • Websites and applications we build and host for clients: content and uploads that the site owner and its visitors submit; the site owner's own privacy notice governs that data and we process it on the owner's behalf.
  • CalmSoul: governed by its own in-app privacy notice in addition to this policy.

3. How we use information

  • To respond to you, prepare quotes, deliver services, book and run calls and meetings, send invoices and collect payment.
  • To run our phone lines: answer calls with an AI receptionist, transcribe and summarize calls, route them, create and update records in our CRM, and text you what you asked for on a call.
  • To operate, secure, monitor and improve our websites, products and infrastructure, including fraud, spam and abuse prevention.
  • To send service and account messages, and, only with your consent or an existing business relationship, our newsletter and B2B introductions. Every marketing email has an unsubscribe link at the bottom.
  • To comply with law, enforce our terms, and keep tax and accounting records.

Artificial intelligence. We use AI models (currently Anthropic Claude via OpenRouter and Anthropic, Deepgram for speech) to answer website chat, to run the phone receptionist, to summarize calls, to categorize financial transactions in JuniFi, and to draft content for our team to review. Prompts and audio are sent to those providers to generate the response and are not used by them to train models under our agreements. AI output is reviewed by a person before it becomes a decision about you (for example a quote, a booking or an invoice). An AI assistant of ours will tell you it is an AI if you ask. Do not share passwords, card numbers or government ID numbers with any chat or phone assistant; we never ask for them there.

We do not sell personal information. Unless you have opted out, our advertising tags (Google Ads, Meta Pixel) may share device and browsing information with those companies to measure and target our ads, which some state laws call "sharing". You can opt out at any time with Privacy choices or a Global Privacy Control signal.

4. Who we share it with (service providers)

We share only what each provider needs to perform its service for us, under contracts that restrict their use:

  • Hosting and infrastructure: Contabo GmbH (servers), Cloudflare (DNS, CDN, security, request routing), Amazon Web Services (email delivery and storage), Apple iCloud and Microsoft 365 (internal files).
  • Business systems: Odoo Community (CRM, invoicing, contacts, mailing lists), open-source software that we install, host and manage ourselves on our own Contabo GmbH servers rather than through a third-party hosted service; Google Workspace and Google Calendar (email and scheduling), Proton (email).
  • Phone and messaging: Twilio (calls and SMS), Deepgram (speech-to-text and text-to-speech), Telegram (internal alerts to our team).
  • AI: OpenRouter and Anthropic (language models), and for specific products other model providers named in that product's notice.
  • Payments and finance: Stripe (card payments; we never see full card numbers), Plaid and Sequence (bank connections for JuniFi), BILL and our banks for our own accounting.
  • Analytics and advertising: Umami (self-hosted on our servers), Cloudflare Analytics, Microsoft Clarity, Google Analytics, Google Search Console, Google Ads, Meta.
  • Partner providers: when you ask us for a quote on telecom, cloud or hosting services, we send the details needed for that quote (business name, service address, requirements, contact) to the providers in our partner network. We tell you which provider you are contracting with before anything is signed.

We also disclose information when the law requires it, to protect rights, safety and property, to our professional advisers, and as part of a merger, sale or financing of the business (your data stays subject to this policy).

5. Where data is processed

JDL is a US company. Our main servers are in the United States and the European Union (Contabo), and some providers above process data in other countries. Where required we rely on standard contractual clauses and the provider's own safeguards. By using our services from outside the US you understand your data may be transferred to the US.

6. How long we keep it

  • Contact, quote and client records: for the life of the relationship and up to 7 years after, for tax, accounting and legal requirements.
  • Call recordings, transcripts and summaries: up to 24 months, or sooner on request, unless needed for a dispute or legal hold.
  • Text messages and consent records: 4 years after your last message (to evidence consent), then deleted.
  • Newsletter and outreach lists: until you unsubscribe; unsubscribes are kept on a suppression list so we never email you again.
  • Website and server logs: up to 90 days, then aggregated or deleted. Security logs up to 12 months.
  • JuniFi and other product data: while your account is active and for 30 days after you close it, then deleted from live systems (backups roll off within 90 days).
  • Client data we process for you: as your contract says, and deleted or returned at the end of the engagement.

7. Your choices and rights

Email: every newsletter and introduction email has an unsubscribe link at the bottom; one click removes you. Text: reply STOP. Calls: tell the receptionist or any team member that you do not want to be contacted and we add you to our do-not-call list. Cookies: necessary cookies keep the site secure; analytics and advertising cookies can be refused with Privacy choices (visitors in the EU/EEA, UK and Switzerland are asked first) and in your browser settings. The site works without them.

Depending on where you live (for example the EU/UK GDPR, the California CPRA, the Colorado Privacy Act, the Washington My Health My Data Act and similar laws) you may have the right to know what personal information we hold, to receive a copy, to correct it, to delete it, to restrict or object to processing, to opt out of sale, sharing or targeted advertising (we do not sell; you can opt out of sharing and targeted advertising as described in section 2), and to appeal a decision. Email privacy@juniouslabs.digital from the address we have on file; we may ask for information to verify your identity. We do not discriminate against you for exercising these rights. California residents may use an authorized agent. EU/UK residents may complain to their supervisory authority.

Consumer health data (Washington): we do not seek health data. If a caller or client shares it with us incidentally (for example in a support request), we use it only to handle that request and you may ask us to delete it.

8. Phone calls, recording and the AI receptionist

Our business lines are answered by an AI receptionist and, for some calls, by our team. All calls are recorded and transcribed; you hear a notice at the start of the call and can ask for an unrecorded callback instead. Recordings are used to serve your request, train our team and improve the receptionist's accuracy; they are not sold and not used to train third-party AI models. Caller ID is used to recognize returning callers so we do not ask for the same details twice. Outbound calls we place are made only to businesses or to people who asked for a callback, during business hours, and we honor do-not-call requests immediately.

9. SMS / text messaging and mobile information

We send text messages from (844) 255-7157 only to people who asked us to: by agreeing verbally on a call with our receptionist, by checking the SMS consent box on one of our web forms, or by texting us first. Messages are conversational customer care only (appointment confirmations, links you requested, follow-ups on an open request). We do not send marketing or promotional text messages. Message frequency varies; message and data rates may apply. Reply STOP at any time to opt out (you will get one confirmation and nothing further); reply HELP, email joshj@juniouslabs.digital or call (844) 255-7157 for help. Consent to texts is not a condition of purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except as required by law or with the carrier that delivers the messages on our behalf. Full program terms: SMS Program Terms.

10. JuniFi, bank connections and Google data

Bank data. When you connect an account in JuniFi, Plaid Inc. or Sequence retrieves your account and transaction data from your bank with your authorization and sends it to us; your bank credentials are entered with Plaid or your bank, never stored by JDL. Plaid's handling of your data is described in the Plaid End User Privacy Policy. You can disconnect an account at any time in JuniFi or through your bank or Plaid Portal, after which we stop receiving new data and delete the connection.

Google data. Where a JDL product connects to your Google account (for example Gmail or Google Calendar), our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google data only to provide the feature you enabled (reading bills or invoices you choose, creating calendar events), we do not transfer it to others except as needed to provide that feature or as required by law, we do not use it for advertising, and humans do not read it except with your permission, for security, or to comply with law.

11. Security

TLS in transit, encryption at rest where available, least-privilege access, multi-factor authentication on our systems, logging and monitoring, secrets kept in a vault, and regular review of our infrastructure. No system is perfectly secure. If a breach affects your personal information we will notify you and any regulator as the law requires, without undue delay.

12. Children

Our websites and services are for businesses and adults. We do not knowingly collect personal information from anyone under 16; if you believe we have, email privacy@juniouslabs.digital and we will delete it.

13. Changes

We update this policy as our practices change. The "Last updated" date shows the current version; for material changes we also email clients and subscribers.