Help & support

If something is down or urgent, call (844) 255-7157; the line is answered 24/7. For everything else, open a ticket with the form on this page or email support@juniouslabs.digital. Both create a ticket and send you a confirmation with your ticket number, and we reply within one business day, Monday to Friday.

The more we can see, the fewer back-and-forth emails. Include the page URL or system involved, the exact error text, what you were doing when it happened, when it started, and a screenshot if you can. If it only happens on one device or browser, tell us which.

Choose Website in the form and describe the change: the page URL, what should change, and any new text or images as an attachment. For hosting or care plan questions, use the same option. If your site will not load at all, treat it as an emergency and call.

Choose IT services in the form, or email support@juniouslabs.digital. Tell us who is affected, which devices or accounts, and any error messages. If your team cannot work (no internet, email or phones down), call (844) 255-7157.

Choose JuniVoice or JuniBook in the form so your ticket reaches the right person. JuniVoice customers can also use getjunivoice.com/support. For a call-handling issue, include the number that was called and roughly when.

Choose Other in the form and put “Billing” in the subject, or email support@juniouslabs.digital. Include the invoice number so we can find it quickly.

Call (844) 255-7157. The line is answered 24/7. Calling is the quickest way to flag an outage; a form or email may not be seen until the next business day.